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MAIL ORDER SUPPLY & DELIVERY TERMS

OrdersWe can only supply to UK addresses.  A delivery date for your order to Deer & Dexter will be confirmed by telephone or email, we aim to do this within 48 hours of receipt on a Monday to Thursday, and 72 hours if the order is received on a Friday, Saturday or Sunday.
If an order is received before 7am on a Tuesday we can sometimes despatch it for delivery that week, subject of course to availability.  However our throughput is small, carcases vary in size and our Dexter beef is traditionally hung, so certain cuts (particularly of beef, but also larger venison joints) are not always available within the week, so if you can give more notice it is always appreciated. 
Orders can be placed in advance and a specific delivery week requested. 

Minimum Order Value. We have a minimum order value of £35, excluding the delivery charge of £12.


Delivery Charges - These charges assume the delivery addess is in mainland Britain. 

  • Orders over £100 are delivered free.
  • For orders under £100 delivery COSTS £12.

Ordering - Our butchers prepare to order and are happy to cut and pack to suit your needs. The pack sizes shown are there as a guide, carcase sizes vary and so do the size of joints and steaks.   When ordering joints etc you will be charged on the actual weight of the meat despatched, not the price listed.  Do tell us when ordering if you would like more or less than the pack size shown. If you prefer this can be done over the phone.  If you would like a selection of cuts please look at our selection of meat boxes.

Deliveries - If there is no one home the courier service we use, APC - a national network of small local courier firms, will leave the parcel in a safe place. It is therefore essential that you provide details of where the box can be left if you are not home, this may be with a neighbour, but could also be in the garage, a shed in the garden, the recycling bin under the hedge, anywhere provided its practical for the courier and you are confident it is secure and sheltered from the weather, particularly the sun. You must also provide a telephone number the courier can use.
Please, if your delivery has not arrived by 4pm, call us.  

Delivery days - Orders are normally despatched Wednesday for delivery the following day.  If this is not convenient other delivery days (excluding Sunday & Monday) are possible.  We do not guarantee a delivery time on our standard delivery service.  Morning and Saturday deliveries can be arranged with a surcharge. 
 
Refunds - If you are not satisfied please contact Deer & Dexter within 24 hours of receipt.  Refunds will only be given if we are notified immediately. A refund will not be offered if the courier attempted to deliver on the agreed date to the address provided and delivery was not possible.

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We accept telephone payments using the following cards 
                                

FREE DELIVERY on orders over £100. Under £100 we charge £12 to cover the cost of the next day courier service. We have a minimum order value of £35 excluding delivery.  Please see Terms page for details.

Our next events and market's are:   OCTSat 7th - Barnard Castle Farmer Market; Sat 14th - Orton Farmers ;  Fri 20th - Cartmel Food Market;  Tues 17th - Penrith Farmers Market; 27th - Kendal Farmers Market, 28th Brampton Farmers Market.  For full details go to Where to Buy  PENRITH MARKET WILL NOT TAKE PLACE THIS MONTH DUE TO THE FORECAST HIGH WINDS
 
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